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    Terms of Service

    Effective Date: April 22, 2026

    Acceptance of Terms

    By accessing this website or engaging with Lucid Consulting Operations for services, you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use this website or engage our services. These terms apply to all visitors, clients, and other users of the site. You must be at least 18 years of age to use this website or engage our services, including opting in to SMS communications.

    Services Description

    Lucid Consulting Operations provides operational consulting services for service-based business owners, including but not limited to:

    • Operational Clarity Diagnostics — structured assessments to identify operational inefficiencies
    • Workflow design, documentation, and implementation
    • AI integration and automation systems
    • Optional, separately scoped post-installation support

    The specific scope, deliverables, and timelines for each engagement are defined in a separate service agreement or statement of work entered into between Lucid Consulting Operations and the client.

    SMS Program & Messaging

    Lucid Consulting Operations may send SMS text messages to users who have opted in. Message use cases include:

    • Appointment confirmations and reminders
    • Follow-ups related to your inquiry or service engagement
    • Operational updates and service-related notifications
    • Responses to inbound messages you initiate

    Message frequency varies based on your level of engagement. This is not a recurring promotional SMS program — messages are transactional and engagement-based.

    Message and data rates may apply. Standard rates charged by your mobile carrier apply to all messages sent and received.

    To opt out: Reply STOP to any SMS message at any time. You will receive a one-time confirmation message and will not receive further texts. To re-subscribe, reply START.

    For support: Reply HELP to any message or contact us directly at hello@lucidconsultingops.com.

    Carrier Liability Disclaimer

    Mobile carriers are not liable for delayed or undelivered messages. Lucid Consulting Operations is not responsible for any delays, failures, or errors in SMS delivery caused by your mobile carrier or network conditions. Delivery of messages is not guaranteed.

    Age Restriction

    You must be 18 years of age or older to use this website, submit inquiries, engage our services, or opt in to SMS communications. By using this site or submitting your contact information, you represent and warrant that you meet this age requirement.

    Payment Terms

    Payment terms are established at the time of engagement and outlined in your service agreement. General terms include:

    • The Operational Clarity Diagnostic requires payment in full prior to the scheduled session.
    • At LCO's discretion, up to $497 of the Operational Clarity Diagnostic fee may be applied as a credit toward a separately approved Guided Systems Build or Operational Systems Installation engagement when the applicable agreement is executed and the required deposit is received within 14 calendar days after delivery of the Diagnostic Summary. The credit is not automatic, has no cash value, and may not be combined with another discount, credit, or pricing adjustment unless LCO approves the combination in writing.
    • Project-based and retainer engagements require an initial deposit as specified in the service agreement, with remaining balances due per the agreed payment schedule.
    • All fees are non-refundable unless otherwise stated in writing.
    • Late payments may result in suspension of services and may incur a late fee as specified in the service agreement.

    Client Responsibilities

    Clients are responsible for providing accurate and complete information necessary for the delivery of services, granting timely access to relevant tools and platforms, making decisions and providing feedback within agreed timelines, and ensuring that any information shared does not infringe on the rights of third parties. Delays caused by the client's failure to fulfill these responsibilities may affect project timelines and do not entitle the client to a refund.

    Intellectual Property

    All content on this website — including text, design, graphics, and branding — is the property of Lucid Consulting Operations and may not be reproduced, distributed, or used without prior written permission. Deliverables created for clients under a service agreement are governed by the ownership terms specified in that agreement. Unless otherwise agreed in writing, Lucid Consulting Operations retains the right to use general methodologies, frameworks, and processes developed in the course of client work.

    Confidentiality

    Both parties agree to maintain the confidentiality of non-public information shared during the engagement. Lucid Consulting Operations will not disclose client business information to third parties without consent, except as required by law. Specific confidentiality terms may be further defined in a separate agreement.

    No Guarantee of Results

    While Lucid Consulting Operations is committed to delivering high-quality consulting services, we do not guarantee specific business outcomes, revenue growth, or operational improvements. Results depend on factors unique to each client's organization, team, industry, and execution. Our services are advisory and implementation in nature, and the client remains responsible for business decisions and outcomes.

    Limitation of Liability

    To the fullest extent permitted by applicable law, Lucid Consulting Operations shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to your use of this website or our services, including but not limited to loss of revenue, loss of profits, loss of data, or business interruption. In no event shall our total liability to you exceed the fees paid to us in the three (3) months preceding the event giving rise to the claim.

    Termination

    Either party may terminate a service engagement by providing written notice as specified in the applicable service agreement. Upon termination, the client is responsible for payment of all fees for work completed up to the termination date. Lucid Consulting Operations reserves the right to terminate this agreement immediately in the event of non-payment or material breach by the client.

    Governing Law

    These Terms of Service and any disputes arising from them shall be governed by and construed in accordance with the laws of the State of Alabama, without regard to its conflict of law provisions. Any legal action or proceeding arising under these terms shall be brought exclusively in the state or federal courts located in Madison County, Alabama, and the parties hereby consent to the personal jurisdiction and venue of such courts.

    Updates to These Terms

    We reserve the right to update these Terms of Service at any time. Changes will be posted on this page with a revised effective date. Continued use of the website or our services following any changes constitutes your acceptance of the updated terms. We encourage you to review this page periodically.

    Contact

    For questions about these Terms of Service or our SMS program, please contact us at hello@lucidconsultingops.com or through our contact form. For information on how we handle your data, please review our Privacy Policy.